Feature Disruption: European Production Environment

Incident Report for Medallia Experience Orchestration

Postmortem

The root cause of this incident was determined to be a defect in our deployment infrastructure in the event that a rollback is necessary in production. Our engineers are investigating and updating our deployment procedure to account for this scenario.

Posted Jan 24, 2024 - 04:49 EST

Resolved

This incident has now been resolved as of 04.30 pm CET on 15th January 2024. Further details will be provided in a post-mortem report.

Posted Jan 15, 2024 - 13:16 EST

Identified

Some customers may be experiencing issues with the SalesforceMarketingCloudPushAdapter in our European Production environment on 15th January 2024. Our engineers have identified the cause of the issue and are working on a fix. As soon as we have a further update, we will let you know.

Posted Jan 15, 2024 - 10:12 EST

This incident affected: MXO Europe (EU2).