Thunderhead ONE Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
98.52 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
99.95 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 17, 2019
Postmortem - Read details
Oct 18, 13:38 EDT
Resolved - This incident has been resolved. We apologize for this interruption.
Oct 17, 14:20 EDT
Identified - Engineers have identified an issue causing logins to fail. This has our full attention and the operations team is actively working on a fix.
Oct 17, 14:05 EDT
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Completed - The latest release (Phoenix) has now completed production roll-out. Maintenance completed at 00:20 CEST.
Oct 10, 18:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 18:00 EDT
Scheduled - Thunderhead will be deploying the latest release of ONE called Phoenix on October 10th, 2019 beginning at 6:00PM EST
This deployment will impact all customers being served from the Thunderhead European production environment.
Oct 1, 05:23 EDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019
Completed - The latest release (Phoenix) has now completed production roll-out. Maintenance completed at 22:18 EST.
Oct 8, 22:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 EDT
Scheduled - Thunderhead will be deploying the latest release of ONE called Phoenix on October 8th, 2019 beginning at 10:00PM EST.
This deployment will impact all customers being served from the Thunderhead North America production environment.
Oct 1, 05:21 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 10:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 EDT
Scheduled - Thunderhead will be deploying the latest release of ONE called Phoenix on October 8th 2019 beginning at 9:00AM EST.
This deployment will impact all customers being served from the Thunderhead Asia Pacific production environment.
Oct 1, 05:18 EDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.