Thunderhead ONE Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
99.91 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
100.0 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021
Postmortem - Read details
Jan 25, 12:09 EST
Resolved - Customers experienced degraded performance on our Asia Pacific production environment as of 11:35AM SGT on 23rd January 2021. The issue has been resolved as of 11:45AM SGT and we will provide further details in a post mortem report.
Jan 22, 23:41 EST
Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021
Resolved - Customers experienced a service disruption on our EU2 production environment from 18:36 to 18:46PM UTC. The issue has been resolved and further details will be provided in a post mortem.
Jan 18, 14:08 EST
Jan 17, 2021

No incidents reported.

Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:01 EST
Scheduled - Thunderhead will be performing routine maintenance on our North American production environment and services may be temporarily unavailable on Saturday January 16th, 2021 between 8:00AM and 9:00AM EST.
Jan 8, 09:45 EST
Jan 15, 2021
Completed - The scheduled maintenance has been completed.
Jan 15, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 EST
Scheduled - Thunderhead will be performing routine maintenance on our European production environment and services may be temporarily unavailable on Saturday January 16th, 2021 between 4:00AM and 5:00AM CET.
Jan 8, 09:44 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 14:00 EST
Scheduled - Thunderhead will be performing routine maintenance on our Asia Pacific production environment and services may be temporarily unavailable on Saturday January 16th, 2021 between 3:00AM and 4:00AM SGT.
Jan 8, 09:27 EST
Jan 14, 2021
Postmortem - Read details
Jan 19, 04:33 EST
Resolved - This incident was caused by a configuration issue during routine maintenance. It has now been resolved.
Incident Duration: 11:02PM UTC to 11:20PM UTC, 14th January 2021
Jan 14, 18:30 EST
Update - We are continuing to investigate this issue.
Jan 14, 18:29 EST
Investigating - Customers are currently experiencing degraded performance on our European production environment (as of 11:20PM UTC on January 14, 2021). Our engineers are currently investigating the issue and we will provide updates when more information becomes available.
Jan 14, 18:23 EST
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Postmortem - Read details
Jan 14, 04:10 EST
Resolved - Customers experienced degraded performance on our Asia Pacific production environment as of 07:43PM SGT on January 11th 2021. The issue was resolved as of 07:52PM SGT and further details will be provided in a post mortem report.
Jan 11, 10:14 EST