Thunderhead ONE Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
99.93 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
99.96 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Thunderhead will be performing routine maintenance on our North American production environment and services may be temporarily unavailable on Saturday May 15th, 2021 between 8:00AM and 10:00AM EDT.
Posted on May 7, 10:27 EDT
Past Incidents
May 15, 2021
Completed - The scheduled maintenance has been completed.
May 15, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 EDT
Scheduled - Thunderhead will be performing routine maintenance on our European production environment and services may be temporarily unavailable on Saturday May 15th, 2021 between 4:00AM and 6:00AM CET.
May 7, 10:25 EDT
May 14, 2021
Completed - The scheduled maintenance has been completed.
May 14, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:00 EDT
Scheduled - Thunderhead will be performing routine maintenance on our Asia Pacific production environment and services may be temporarily unavailable on Saturday May 15th, 2021 between 2:00AM and 4:00AM SGT.
May 7, 10:23 EDT
May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Resolved - This issue has been resolved as of 16:11 UTC, May 11, 2021 and workspace functionality has been restored. Further details will be provided in a post mortem report within 48 hours.
May 11, 14:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 12:16 EDT
Identified - As of May 10 2021, 16:22 UTC, Customers on the EU2 Production environment may be experiencing issues creating, updating, or publishing workspaces. We have identified the cause of this issue and are performing a mitigation. This may cause a brief disruption in services.
May 11, 12:11 EDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.