Experience Orchestration Status
Update - Our Engineering teams have identified that the issue impacting our European Production Environment is related to an Action Properties (previously Action Attributes) change during the last release. They have identified the root cause and are working on a fix to release as soon as possible.

Customers experiencing issues Pushing to Launchpad can work around this issue by opening and re-saving all Action Properties in the space. To do this,
1. Navigate to Orchestrate -> Action Properties.
2. Open each Action Property.
3. Click 'Save'.
4. Navigate to Test & Publish -> Recent Changes.
5. Select all the Action Properties.
6. Click 'Push To Launchpad'.
7. Navigate to Launchpad.
8. Click 'Publish'.
9. Navigate back to Recent Changes.
10. Select the changes you want to publish.
11. Click 'Push to Launchpad'.

Feb 13, 2025 - 18:55 EST
Identified - Our Engineering teams have identified the issue in our European Production Environment and are working on a resolution.
Feb 13, 2025 - 18:09 EST
Investigating - We are currently experiencing a partial outage across all MXO regions as of 6:20 PM CET. Our engineers are currently investigating the issue. We will send an additional update in 60 minutes or when more information is available.
Feb 13, 2025 - 12:53 EST
Update - Our Engineering teams have identified that the issue impacting our Asia Pacific Production Environment is related to an Action Properties (previously Action Attributes) change during the last release. They have identified the root cause and are working on a fix to release as soon as possible.

Customers experiencing issues Pushing to Launchpad can work around this issue by opening and re-saving all Action Properties in the space. To do this,
1. Navigate to Orchestrate -> Action Properties.
2. Open each Action Property.
3. Click 'Save'.
4. Navigate to Test & Publish -> Recent Changes.
5. Select all the Action Properties.
6. Click 'Push To Launchpad'.
7. Navigate to Launchpad.
8. Click 'Publish'.
9. Navigate back to Recent Changes.
10. Select the changes you want to publish.
11. Click 'Push to Launchpad'.

Feb 13, 2025 - 18:55 EST
Identified - Our Engineering teams have identified the issue in our Asia Pacific Production Environment and are working on a resolution.
Feb 13, 2025 - 18:09 EST
Investigating - We are currently experiencing a partial outage across all MXO regions as of 1:20 AM SGT. Our engineers are currently investigating the issue. We will send an additional update in 60 minutes or when more information is available.
Feb 13, 2025 - 12:52 EST
Update - Our Engineering teams have identified that the issue impacting our North America Production Environment is related to an Action Properties (previously Action Attributes) change during the last release. They have identified the root cause and are working on a fix to release as soon as possible.

Customers experiencing issues Pushing to Launchpad can work around this issue by opening and re-saving all Action Properties in the space. To do this,
1. Navigate to Orchestrate -> Action Properties.
2. Open each Action Property.
3. Click 'Save'.
4. Navigate to Test & Publish -> Recent Changes.
5. Select all the Action Properties.
6. Click 'Push To Launchpad'.
7. Navigate to Launchpad.
8. Click 'Publish'.
9. Navigate back to Recent Changes.
10. Select the changes you want to publish.
11. Click 'Push to Launchpad'.

Feb 13, 2025 - 18:54 EST
Identified - Our Engineering teams have identified the issue in our North America Production Environment and are working on a resolution.
Feb 13, 2025 - 18:10 EST
Update - We are continuing to investigate this issue.
Feb 13, 2025 - 12:51 EST
Investigating - We are currently experiencing a partial outage across all MXO regions as of 12:20 PM EST. Our engineers are currently investigating the issue. We will send an additional update in 60 minutes or when more information is available.
Feb 13, 2025 - 12:49 EST

About This Site

This page provides real-time status and performance information for Medallia Experience Orchestration services. For additional information or to report a problem, please visit the Medallia Knowledge Center https://help.medallia.com

MXO Europe (EU2) ? Partial Outage
90 days ago
99.84 % uptime
Today
MXO North America (NA5) ? Partial Outage
90 days ago
99.84 % uptime
Today
MXO Asia Pacific (AP1) ? Partial Outage
90 days ago
99.84 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 13, 2025

Unresolved incidents: 01 - Investigating, 01 - Investigating, 01 - Investigating.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.