Thunderhead ONE Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://support.thunderhead.com

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
99.9 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
100.0 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Resolved - The issue has now been resolved. Further details will be provided in a post mortem report.
Jul 1, 04:22 EDT
Monitoring - Customers experienced a partial outage on our European production environment as of 09:24AM CET on 1st July 2022. Our engineers have stabalized the issue as of 09.59AM CET and are continuing to monitor.
Jul 1, 04:13 EDT
Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Resolved - This incident has now been resolved.
Jun 23, 06:54 EDT
Identified - Some engagement Insights data is unavailable in our European Production environment. Our engineers are working on a resolution. We will send an additional update once we have a resolution.
Jun 22, 07:08 EDT
Jun 22, 2022
Jun 21, 2022
Postmortem - Read details
Jul 1, 08:47 EDT
Resolved - The issue has now been resolved. Further details will be provided in a post mortem report.
Jun 21, 09:44 EDT
Monitoring - We have sthbilized the issue on our European production environment as of 14:35PM CET on 21st June 2022 and are continuing to monitor.
Jun 21, 09:05 EDT
Investigating - We are experiencing a degraded performance on our european production environment. Our engineers are investigating the issue.
Jun 21, 08:17 EDT
Monitoring - We have sthbilized the issue on our European production environment as of 13:40PM CET on 21st June 2022 and are continuing to monitor.
Jun 21, 07:45 EDT
Investigating - We are currently experiencing a service disruption in our European production environment as of 13:10PM CET on 21st June 2022. Our engineers are currently investigating the issue. We will send an additional update in 60 minutes or when more information is available.
Jun 21, 07:15 EDT
Postmortem - Read details
Jul 1, 08:45 EDT
Resolved - The issue has now been resolved as of 12:35PM CET . Further details will be provided in a post mortem report.
Jun 21, 06:44 EDT
Update - We are continuing to investigate the issue. We will send an additional update in 60 minutes or when more information is available.
Jun 21, 05:44 EDT
Investigating - We are currently experiencing a service disruption in our European production environment as of 10:43AM CET on 21st June 2022. Our engineers are currently investigating the issue. We will send an additional update in 60 minutes or when more information is available.
Jun 21, 05:17 EDT
Jun 20, 2022

No incidents reported.