This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1
Thunderhead ONE Europe (EU2)
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Operational
90 days ago
99.91
% uptime
Today
Thunderhead ONE North America (NA5)
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Operational
90 days ago
100.0
% uptime
Today
Thunderhead ONE Asia Pacific (AP1)
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Operational
90 days ago
99.97
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Customers experienced degraded performance on our Asia Pacific production environment as of 11:35AM SGT on 23rd January 2021. The issue has been resolved as of 11:45AM SGT and we will provide further details in a post mortem report.
Jan 22, 23:41 EST
Resolved -
Customers experienced a service disruption on our EU2 production environment from 18:36 to 18:46PM UTC. The issue has been resolved and further details will be provided in a post mortem.
Jan 18, 14:08 EST
Completed -
The scheduled maintenance has been completed.
Jan 16, 09:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:01 EST
Scheduled -
Thunderhead will be performing routine maintenance on our North American production environment and services may be temporarily unavailable on Saturday January 16th, 2021 between 8:00AM and 9:00AM EST.
Jan 8, 09:45 EST
Completed -
The scheduled maintenance has been completed.
Jan 15, 23:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 EST
Scheduled -
Thunderhead will be performing routine maintenance on our European production environment and services may be temporarily unavailable on Saturday January 16th, 2021 between 4:00AM and 5:00AM CET.
Jan 8, 09:44 EST
Completed -
The scheduled maintenance has been completed.
Jan 15, 15:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 14:00 EST
Scheduled -
Thunderhead will be performing routine maintenance on our Asia Pacific production environment and services may be temporarily unavailable on Saturday January 16th, 2021 between 3:00AM and 4:00AM SGT.
Jan 8, 09:27 EST
Resolved -
This incident was caused by a configuration issue during routine maintenance. It has now been resolved. Incident Duration: 11:02PM UTC to 11:20PM UTC, 14th January 2021
Jan 14, 18:30 EST
Update -
We are continuing to investigate this issue.
Jan 14, 18:29 EST
Investigating -
Customers are currently experiencing degraded performance on our European production environment (as of 11:20PM UTC on January 14, 2021). Our engineers are currently investigating the issue and we will provide updates when more information becomes available.
Jan 14, 18:23 EST
Resolved -
Customers experienced degraded performance on our Asia Pacific production environment as of 07:43PM SGT on January 11th 2021. The issue was resolved as of 07:52PM SGT and further details will be provided in a post mortem report.
Jan 11, 10:14 EST