Thunderhead ONE Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
99.96 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
100.0 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Thunderhead will be deploying the latest release of ONE called Tame Impala , on January 23rd 2020, beginning at 12AM CET. This deployment will impact all customers being served from the Thunderhead European production environment.
Posted on Jan 14, 06:24 EST
Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020
Completed - The scheduled maintenance has been completed as of 10:40PM EST.
Jan 21, 22:52 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:01 EST
Scheduled - Thunderhead will be deploying the latest release of ONE, called Tame Impala on January 21st 2020, beginning at 10PM EST. This deployment will impact all customers being served from the Thunderhead North American production environment.
Jan 21, 11:09 EST
Completed - The scheduled maintenance has been completed as of 11:00PM SGT.
Jan 21, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 EST
Scheduled - Thunderhead will be deploying the latest release of ONE, called Tame Impala, on January 21st 2020, beginning at 10PM SGT. This deployment will impact all customers being served from the Thunderhead Asia Pacific production environment.
Jan 14, 06:16 EST
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020
Resolved - The North American scheduled data export reruns have now been completed.
Jan 13, 10:11 EST
Update - The European scheduled data export reruns have now been completed and we aim to finish the North American scheduled data export reruns by the end of the week.
Jan 9, 11:50 EST
Monitoring - During the previously noted degraded performance on our European & North American production environment, customer data extracts were suspended. After resolution was achieved through changes to our database infrastructure over this past weekend, the extract processing has been recovering past extracts while also running regularly scheduled extracts, resulting in longer delivery times than normal. We allocated a team of engineers to assist with the processing of past extracts throughout the week and the team will continue to process these until all are recovered and available. We are also investigating alternative processes to remediate these impacts going forward. Please contact your Thunderhead Customer Success team with any specific questions or needs and we will work together to assist you.
Dec 6, 17:11 EST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Completed - The scheduled maintenance has been completed as of 1:24 AM CEST.
Jan 9, 18:34 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 18:00 EST
Scheduled - Thunderhead will be deploying the latest release of ONE called Slow Hollows, on January 10th 2020, beginning at 12AM CET. This deployment will impact all customers being served from the Thunderhead European production environment.
Dec 31, 04:47 EST
Resolved - We experienced a partial outage on our North American Environment. During 10.26 EST and 10:46 EST, customers would have been encountering issues with outbound call-outs requests via External Data Adapters. This was due to a failure in our outbound http proxies. This has since been resolved and outbound call-outs are operating normally.
Jan 9, 11:13 EST
Jan 8, 2020

No incidents reported.