Thunderhead ONE Status
Investigating - Customers are encountering issues with not receiving activation or password reset emails. We are currently investigating the issue and will provide an update when we have more information.
Dec 7, 09:02 EST

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://support.thunderhead.com

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
99.99 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
100.0 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Thunderhead will be performing routine maintenance on our Asia Pacific production environment and services may be temporarily unavailable on Saturday December 11th, 2021 between 3:00AM and 5:00AM SGT.
Posted on Dec 2, 12:29 EST
Thunderhead will be performing routine maintenance on our European production environment and services may be temporarily unavailable on Saturday December 11th, 2021 between 4:00AM and 6:00AM CET.
Posted on Dec 2, 12:31 EST
Thunderhead will be performing routine maintenance on our North American production environment and services may be temporarily unavailable on Saturday December 11th, 2021 between 8:00AM and 10:00AM EST.
Posted on Dec 2, 12:33 EST
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

Unresolved incident: Activation and Reset Password Emails.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - The issue has now been resolved as of Friday December 3rd at 00:15 UTC. Further details will be provided in a post mortem report within 48 hours.
Dec 2, 19:31 EST
Investigating - We are currently experiencing a partial outage in our European Production Environment as of 23:00 UTC with our listening and decisioning capabilities. Our engineers are currently investigating the issue. We will send an additional update in 60 minutes or when more information is available
Dec 2, 18:55 EST
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.