This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1
Thunderhead ONE Europe (EU2)
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Operational
90 days ago
99.91
% uptime
Today
Thunderhead ONE North America (NA5)
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Operational
90 days ago
100.0
% uptime
Today
Thunderhead ONE Asia Pacific (AP1)
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Operational
90 days ago
99.99
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
The automated process for Data Exports experienced an interruption on November 15, 2019 and some scheduled exports for the day did not run. We will run these exports manually and they will be available as soon as possible.
Nov 15, 12:25 EST
Resolved -
This incident has been resolved as of 16:10 EDT on November 13, 2019 and the North American production environment is operating as expected.
Nov 13, 16:20 EST
Investigating -
We are investigating an issue that may prevent Journeys data from loading.
Nov 13, 15:55 EST
Completed -
The latest release (Q-Tip) has now completed production roll-out. Maintenance was completed at 1:12AM CEST.
Nov 7, 18:24 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 EST
Scheduled -
Thunderhead will be deploying the latest release of ONE called Q-Tip, on November 8th 2019, beginning at 1AM CEST. This deployment will impact all customers being served from the Thunderhead European production environment.
Oct 29, 06:30 EDT
Resolved -
The data export issue is resolved. We will run today’s exports manually and they will be available as soon as possible.
Nov 7, 07:25 EST
Monitoring -
Customers will experience issues with Data Exports on the EU2 production environment. This incident started at 03:40 CET on 7th November 2019. This is a Microsoft Azure related issue and our engineering department is continuing to monitor.
Nov 7, 04:53 EST
Resolved -
This incident has been resolved (as of 17:05 UTC on November 6, 2019) and the European production environment is operating as expected.
Nov 6, 15:33 EST
Monitoring -
Our engineers have linked the cause of the performance issues to an unhealthy server. The server was decommissioned and replaced. We are continuing to monitor the European production environment and will provide a postmortem with more details.
Nov 6, 12:17 EST
Investigating -
Some customers may currently be experiencing degraded performance on our European production environment (as of 15:40 UTC on November 6, 2019). Our engineers are currently investigating the issue and we will provide updates as soon as we have more information.
Nov 6, 11:45 EST
Resolved -
Between 09:21am CET and 10.00am CET, the EU2 production environment encountered a partial outage. Customers may have experienced longer response times and issues with logging in. Our engineering team is actively investigating the root cause of the issue.
Nov 6, 07:19 EST
Completed -
The latest release (Q-Tip) has now completed production roll-out. Maintenance was completed at 10:13PM EDT.
Nov 5, 22:17 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 EST
Scheduled -
Thunderhead will be deploying the latest release of ONE, called Q-Tip on November 5th 2019, beginning at 10PM EDT. This deployment will impact all customers being served from the Thunderhead North American production environment.
Oct 29, 06:25 EDT
Completed -
The latest release (Q-Tip) has now completed production roll-out. Maintenance was completed at 10:23PM SGT.
Nov 5, 09:35 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:00 EST
Scheduled -
Thunderhead will be deploying the latest release of ONE, called Q-Tip, on November 5th 2019, ,beginning at 10PM SGT. This deployment will impact all customers being served from the Thunderhead Asia Pacific production environment.
Oct 29, 06:19 EDT