Thunderhead ONE Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
99.92 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
100.0 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Resolved - The issue has now been resolved. Engagement queries are now successfully processing.
Sep 9, 08:53 EDT
Investigating - Engagement Queries are unable to process successfully in our European production environment. Our engineers are investigating the issue.
Sep 9, 08:46 EDT
Sep 8, 2021
Resolved - The issue has now been resolved. We are in the process of running these scheduled exports that did not run manually and they will be available as soon as possible Further details will be provided in a post mortem report within 48 hours.
Sep 8, 08:51 EDT
Update - We are continuing to investigate this issue.
Sep 8, 07:31 EDT
Investigating - The automated process for Data Exports for the North American production environment is experiencing an intermittent interruption since 4th September 2021 and some scheduled exports since then have not run. Our engineers are investigating the issue.
Sep 8, 07:28 EDT
Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021
Postmortem - Read details
Sep 13, 09:05 EDT
Resolved - Our engineers have identified the cause and provided a mitigation. Services have returned to normal as of 11:50UTC on Friday, September 3rd. Further details will be provided in a post mortem report within 48 hours.
Sep 3, 08:05 EDT
Investigating - Customers are currently experiencing degraded performance when updating workspace configurations or publishing in our European production environment as of 09:30UTC on Friday, September 3rd. Our engineers are currently investigating the issue and we will provide updates during the day or when more information becomes available.
Sep 3, 07:23 EDT