Thunderhead ONE Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
99.96 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
99.96 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
99.77 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 11, 2021

No incidents reported today.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 EDT
Scheduled - Thunderhead will be performing routine maintenance on our North American production environment and services may be temporarily unavailable on Saturday April 10th, 2021 between 8:00AM and 10:00AM EDT.
Apr 1, 12:07 EDT
Completed - The scheduled maintenance has been completed.
Apr 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 EDT
Scheduled - Thunderhead will be performing routine maintenance on our European production environment and services may be temporarily unavailable on Saturday April 10th, 2021 between 4:00AM and 6:00AM CET.
Apr 1, 12:03 EDT
Apr 9, 2021
Completed - The scheduled maintenance has been completed.
Apr 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:00 EDT
Scheduled - Thunderhead will be performing routine maintenance on our Asia Pacific production environment and services may be temporarily unavailable on Saturday April 10th, 2021 between 2:00AM and 4:00AM SGT.
Apr 1, 12:00 EDT
Resolved - The issue has now been resolved.
Apr 9, 09:13 EDT
Investigating - As of 5th April 2021, the scheduled data exports on our European production environment may contain an incomplete dataset. If you require your data export to be re-run, please raise a ticket via our customer portal https://thunderhead.jira.com/servicedesk/customer/portal/1 and we will get this actioned as soon as possible.
Apr 8, 10:24 EDT
Apr 8, 2021
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Postmortem - Read details
Apr 8, 08:42 EDT
Resolved - We experienced a partial outage in our European production environment as of 09:10AM UTC on 6th April 2021. Customers may have experienced heightened response time. The issue has been resolved as of 09:17AM UTC. Further details will be provided in a post mortem report within 48 hours.
Apr 6, 04:59 EDT
Apr 5, 2021
Postmortem - Read details
Apr 8, 08:36 EDT
Resolved - This incident has been resolved. Our engineers have applied a mitigation and the North American Production environment has remained stable. Further details will be provided in a post mortem report within 48 hours.
Apr 5, 20:53 EDT
Update - Our engineers have identified the root cause of the issue and are currently applying a mitigation. The North American production environment has remained stable and we are continuing to monitor.
Apr 5, 20:40 EDT
Monitoring - Our North American production environment experienced a partial outage between 8:06PM to 8:17PM UTC. Customers may have experienced heightened response times or occasional 500 errors. We are monitoring the environment as we continue to investigate the root cause.
Apr 5, 16:37 EDT
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Postmortem - Read details
Apr 8, 07:14 EDT
Resolved - This incident has now been resolved as of 01:14 AM UTC on April 2, 2021. Further details will be provided in a post mortem report within 48 hours.
Apr 1, 21:43 EDT
Update - We are continuing to monitor for any further issues. Customers may be experiencing longer response times and intermittent connectivity issues.
Apr 1, 19:03 EDT
Monitoring - Our upstream provider, Microsoft Azure, is currently experiencing an issue which is causing degraded performance in the EU2 production environment. See https://status.azure.com/en-us/status for the current status.

Customers may experience longer response times and intermittent connectivity issues.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.
Apr 1, 18:14 EDT
Mar 31, 2021

No incidents reported.

Mar 30, 2021
Postmortem - Read details
Apr 7, 10:19 EDT
Resolved - This incident is now resolved. Further details will be provided in a post mortem report within 48 hours.
Mar 30, 16:54 EDT
Monitoring - Customers may have experienced heightened response times or occasional 500 errors for customers on our North American production environment between 7:17PM to 7:20PM UTC or between 7:56PM to 7:59PM UTC. Our engineers have applied a fix and are monitoring the environment.
Mar 30, 16:27 EDT
Mar 29, 2021
Resolved - Customers may have experienced degraded performance on our North American production environment (from 6:00 AM to 8:25 AM EST on March 29, 2021). This may have resulted in longer than average response times or occasional 500 errors for customers. Our engineers have identified the cause of the incident and applied a fix. This issue is now resolved. Further details will be provided in a post mortem report within 48 hours.
Mar 29, 08:48 EDT
Mar 28, 2021

No incidents reported.