Experience Orchestration Status
Service Under Maintenance

About This Site

This page provides real-time status and performance information for Medallia Experience Orchestration services. For additional information or to report a problem, please visit the Medallia Knowledge Center https://help.medallia.com

Uptime over the past 90 days. View historical uptime.
MXO Europe (EU2) ? Under Maintenance
90 days ago
99.92 % uptime
Today
MXO North America (NA5) ? Operational
90 days ago
100.0 % uptime
Today
MXO Asia Pacific (AP1) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Extended Maintenance - European Production Environment Jul 27, 2024 00:15-01:15 EDT
Medallia Experience Orchestration will be performing essential maintenance on our European production environment on Saturday 27th July 2024 between 6:00AM and 7:00AM CET. During this maintenance we will be performing a major upgrade of our data persistence layer. While we expect orchestration to be largely unaffected during the maintenance, please be aware that any changes made to workspace configurations during the maintenance are not guaranteed to persist once the maintenance is complete. Please expect service disruptions during this time.
Posted on Jul 27, 2024 - 00:02 EDT
Past Incidents
Jul 27, 2024
Essential Maintenance - European Production Environment
Completed - The scheduled maintenance has been completed.
Jul 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 EDT
Scheduled - Medallia Experience Orchestration will be performing essential maintenance on our European production environment on Saturday 27th July 2024 between 2:00AM and 6:00AM CET. During this maintenance we will be performing a major upgrade of our data persistence layer. While we expect orchestration to be largely unaffected during the maintenance, please be aware that any changes made to workspace configurations during the maintenance are not guaranteed to persist once the maintenance is complete. Please expect service disruptions during this time.
Jul 19, 10:59 EDT
Jul 26, 2024
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Essential Maintenance - North American Production Environment
Completed - The scheduled maintenance has been completed.
Jul 20, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:00 EDT
Scheduled - Medallia Experience Orchestration will be performing essential maintenance on our Asia Pacific production environment on Saturday 20th July 2024 between 8:00AM and 12:00PM EDT. During this maintenance we will be performing a major upgrade of our data persistence layer. While we expect orchestration to be largely unaffected during the maintenance, please be aware that any changes made to workspace configurations during the maintenance are not guaranteed to persist once the maintenance is complete. Please expect service disruptions during this time.
Jul 12, 10:39 EDT
Jul 19, 2024
Extended Maintenance - Asia Pacific Production Environment
Completed - The scheduled maintenance has been completed.
Jul 19, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 19:30 EDT
Scheduled - Medallia Experience Orchestration will be performing essential maintenance on our Asia Pacific production environment on Saturday 20th July 2024 between 7:30AM and 9:30AM SGT. During this maintenance we will be performing a major upgrade of our data persistence layer. While we expect orchestration to be largely unaffected during the maintenance, please be aware that any changes made to workspace configurations during the maintenance are not guaranteed to persist once the maintenance is complete. Please expect service disruptions during this time.
Jul 19, 19:24 EDT
Essential Maintenance - Asia Pacific Production Environment
Completed - The scheduled maintenance has been completed.
Jul 19, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 14:00 EDT
Scheduled - Medallia Experience Orchestration will be performing essential maintenance on our Asia Pacific production environment on Saturday 20th July 2024 between 2:00AM and 6:00AM SGT. During this maintenance we will be performing a major upgrade of our data persistence layer. While we expect orchestration to be largely unaffected during the maintenance, please be aware that any changes made to workspace configurations during the maintenance are not guaranteed to persist once the maintenance is complete. Please expect service disruptions during this time.
Jul 12, 10:37 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Emergency Maintenance - North American Production Environment
Completed - The scheduled maintenance has been completed.
Jul 13, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:00 EDT
Scheduled - Medallia Experience Orchestration will be performing emergency maintenance on our North American production environment on Saturday 13th July 2024 between 8:00AM and 10:00AM EDT. This upgrade is critical as the current version of our container orchestration platform is reaching end of life. While interruptions to service are expected to be brief, we do expect that some services will be intermittently available during the upgrade. Please expect service disruptions during this time
Jul 3, 12:09 EDT
Emergency Maintenance - European Production Environment
Completed - The scheduled maintenance has been completed.
Jul 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:00 EDT
Scheduled - Medallia Experience Orchestration will be performing emergency maintenance on our European production environment on Saturday 13th July 2024 between 4:00AM and 6:00AM CET. This upgrade is critical as the current version of our container orchestration platform is reaching end of life. While interruptions to service are expected to be brief, we do expect that some services will be intermittently available during the upgrade. Please expect service disruptions during this time
Jul 3, 12:07 EDT
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