Experience Orchestration Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Medallia Experience Orchestration services. For additional information or to report a problem, please visit the Medallia Knowledge Center https://help.medallia.com

MXO Europe (EU2) ? Operational
90 days ago
99.86 % uptime
Today
MXO North America (NA5) ? Operational
90 days ago
100.0 % uptime
Today
MXO Asia Pacific (AP1) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - European Production Environment Mar 8, 2024 22:00 - Mar 9, 2024 00:00 EST
Medallia Experience Orchestration will be undergoing scheduled maintenance to update the SSL certificate for eu2.thunderhead.com from an SSL.com provided certificate to a DigiCert provided certificate.

Maintenance Schedule:
Date: Saturday, March 9th, 2024
Time: 4:00 AM to 6:00 AM CET

During this period, there may be temporary service disruptions as we implement the necessary changes. Additionally, depending on your security protocols, it is possible that this update may require action on your part, especially if you have strict policies regarding trusted certificates or use pinned certificates.
We recommend reviewing your security configurations and making any necessary adjustments to ensure seamless continuity of service after the update. Our team will be available to assist you with any inquiries or support needed during this process

Posted on Feb 23, 2024 - 12:22 EST
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 08:00 EST
Scheduled - Medallia Experience Orchestration will be performing routine maintenance on our North American production environment on Saturday 17th February 2024  between 8:00AM and 10:00AM EDT. Please expect service disruptions during this time.
Feb 9, 11:05 EST
Completed - The scheduled maintenance has been completed.
Feb 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:00 EST
Scheduled - Medallia Experience Orchestration will be performing routine maintenance on our European production environment on Saturday 17th February 2024 between 4:00AM and 6:00AM CET. Please expect service disruptions during this time.
Feb 9, 11:03 EST
Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 14:00 EST
Scheduled - Medallia Experience Orchestration will be performing routine maintenance on our Asia Pacific production environment on Saturday 17th February 2024 between 3:00AM and 5:00AM SGT. Please expect service disruptions during this time.
Feb 9, 11:00 EST
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.