Thunderhead ONE Status
All Systems Operational

About This Site

This page provides real-time status and performance information for Thunderhead services. For additional information or to report a problem, please visit the ONE Customer Support Portal at https://thunderhead.jira.com/servicedesk/customer/portal/1

Thunderhead ONE Europe (EU2) ? Operational
90 days ago
100.0 % uptime
Today
Thunderhead ONE North America (NA5) ? Operational
90 days ago
100.0 % uptime
Today
Thunderhead ONE Asia Pacific (AP1) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - Between 3:00 PM EST and 03:35 PM EST we experienced a service disruption with Datastores in our North American Production Environment.

A configuration update was deployed to improve performance and stability. During this routine update, an issue was identified with the deploy procedure that required an immediate roll-back of the changes. This roll-back resulted in a disruption to Datastores. The configuration has been reverted and Datastores service has resumed.
Mar 20, 15:00 EDT
Resolved - Our upstream provider has resolved the issue and performance of the AP1 production environment has now been restored (as of March 20, 2:50 PM SGT).
Mar 20, 02:49 EDT
Update - Our upstream provider has escalated our support ticket to high priority and their support team is currently investigating the issue.
Mar 20, 00:50 EDT
Identified - We are currently experiencing degraded performance on our AP1 Production Environment (as of March 20, 12:10 PM SGT).

Our upstream provider is currently experiencing an issue which is affecting our ability to create new workspaces and disable/re-enable existing workspaces in a timely manner. We have a critical ticket open with their support team to address the issue.
We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.
Mar 20, 00:10 EDT