Login issues on AP1 Production Environment

Incident Report for Medallia Experience Orchestration

Resolved

After completing a root cause analysis, we have confirmed that no customers were affected. The issue was identified by our production monitoring tools and only affected the user accounts related to production monitoring.

Posted Jun 01, 2020 - 12:44 EDT

Investigating

Some users may be experiencing trouble when logging in to ONE into our AP1 servers. Our engineering team is currently investigating the issue.

We will send an additional update in 60 minutes, or when more information becomes available.

Posted Jun 01, 2020 - 11:26 EDT

This incident affected: MXO Asia Pacific (AP1).